Introduction
Tradexalpro (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website, trading platform, copy trading services, and related products (collectively, the “Services”).
By using Tradexalpro, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect several types of information to provide and improve our Services.
Personal Information
We may collect personal information including, but not limited to:
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Full name
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Email address
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Phone number
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Date of birth
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Government-issued identification documents
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Proof of address
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Account login credentials
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Payment and transaction details
This information is collected during registration, verification, deposits, withdrawals, and customer support interactions.
Financial and Trading Information
We collect information related to your trading activity, including:
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Trade history
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Copy trading activity
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Account balances
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Profit and loss records
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Selected traders and risk settings
This data helps us provide trading services, performance analytics, and platform functionality.
Technical and Usage Information
We automatically collect certain technical data, such as:
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IP address
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Browser type and version
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Device information
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Operating system
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Pages visited and time spent
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Cookies and tracking technologies
This information helps improve platform performance and security.
How We Use Your Information
We use your information for the following purposes:
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To create and manage your Tradexalpro account
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To provide trading and copy trading services
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To process deposits, withdrawals, and transactions
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To verify identity and prevent fraud
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To improve platform functionality and user experience
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To communicate updates, notifications, and support responses
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To comply with legal and regulatory obligations
We do not sell your personal data to third parties.
Copy Trading and Public Information
When using copy trading features, certain information may be visible to other users, including:
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Trader performance statistics
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Risk scores
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Trading history summaries
Personal identifying details such as your name, contact information, or financial details are never shared publicly.
Cookies and Tracking Technologies
Tradexalpro uses cookies and similar technologies to:
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Remember user preferences
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Maintain secure sessions
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Analyze website traffic
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Improve performance and usability
You can manage or disable cookies through your browser settings, but some features may not function properly.
Data Sharing and Third Parties
We may share your information only with trusted third parties, including:
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Payment processors
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Identity verification providers
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Security and fraud prevention services
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Legal or regulatory authorities when required
All third parties are required to handle your data securely and in compliance with applicable laws.
Data Security
We implement advanced security measures to protect your information, including:
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Encryption of sensitive data
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Secure servers and firewalls
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Restricted internal access
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Regular system monitoring
Despite our efforts, no system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.
Data Retention
We retain personal information only for as long as necessary to:
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Provide our Services
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Comply with legal and regulatory requirements
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Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal data
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Request corrections or updates
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Request deletion of your data
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Restrict or object to data processing
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Withdraw consent at any time
Requests can be made by contacting our support team.
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during such transfers.
Third-Party Links
Our platform may contain links to third-party websites. Tradexalpro is not responsible for the privacy practices or content of external websites. We encourage users to review third-party privacy policies.
Children’s Privacy
Tradexalpro does not knowingly collect personal information from individuals under the age of 18. If such data is discovered, it will be promptly removed.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our official support channels.